December 2, 2009, 3:31 pm
Highly Targeted Healthcare Marketing
by Matt DeMeis
Filed under: Design, Information Design, Marketing, User Experience, Web Interface Design
These days health care is a slippery subject. This isn’t about politics or any of that. Today I came across (what I think to be) a brilliant way of marketing health care to an audience that usually forgoes coverage, Xtreme sports enthusiasts. Tonik Health Insurance has taken the daunting task of securing coverage for yourself and made it incredibly easy.
Tonik targets a finite demographic and gives them access to the information the need in a design they can relate to. In one or two clicks I was able to find all that I needed to know about purchasing a plan from them. Once you decide on a coverage level you simply fill out a form. For comparison I went to an undisclosed giant’s web site to try and find the same info (still pretending I was an Xtreme sports enthusiast of course). I gave up after some dead end digging and suggestions to download PDFs. It seemed more effort was put into the stock photography than the user experience. Ease of use is CRUCIAL for the audience Tonik is targeting. Their potential customer wants information fast. No digging. No downloading.
The design is great. Loud but very minimalist. It’s tailored for a younger, action sports lifestyle audience and it does that perfectly. Bold colors and lots of flash but these things don’t hide the information. Wonder what “$5000 deductible” means on the thrill-seeker plan? click the question mark next to the word. Easy.
Now to be fair it must be noted that Tonik is a division of Blue Cross, an industry giant. They don’t serve every demographic, there is no “family thrill-seeker” package yet, but there is a lot to be learned by how smart and easy this site has made a somewhat complicated decision. Check it out at www.tonikhealth.com
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