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	<title>Information Design Watch &#187; Books and Articles</title>
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	<link>http://dd.dynamicdiagrams.com</link>
	<description>Dynamic Diagrams&#039; take on the world of visual explanation, information architecture, design, and technology</description>
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		<title>A Taxonomy of Pasta</title>
		<link>http://dd.dynamicdiagrams.com/2011/09/a-taxonomy-of-pasta/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/09/a-taxonomy-of-pasta/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 14:54:46 +0000</pubDate>
		<dc:creator>Lisa Agustin</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Charts and Graphs]]></category>
		<category><![CDATA[Diagrams]]></category>
		<category><![CDATA[Visual Explanation]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=4767</guid>
		<description><![CDATA[Leave it to an architect to diagram the pasta family tree. George L. Legendre has profiled 92 different kinds of pasta in his new book, Pasta by Design, classifying them into types using ‘phylogeny’ (the study of relatedness among natural forms). From the publisher&#8217;s site: Each spread is devoted to a single pasta, and explains [...]]]></description>
			<content:encoded><![CDATA[<p>Leave it to an architect to diagram the pasta family tree. George L. Legendre has  profiled 92 different kinds of pasta in his new book, <a title="Pasta by Design" href="http://www.thamesandhudson.com/9780500515808.html"><em>Pasta by Design</em></a>, classifying them into types using ‘phylogeny’ (the study of relatedness among natural forms). From the publisher&#8217;s site:</p>
<blockquote><p>Each  spread is devoted to a single pasta, and explains its geographical  origin, its process of manufacture and its etymology – alongside suggestions for minute-perfect preparation.  Next the shape is rendered as an equation and as a diagram that shows  every distinctive scrunch, ridge and crimp with loving precision. Finally, a multi-page foldout features a ‘Pasta Family Reunion’ diagram,  reassembling all the pasta types and grouping them by their  mathematical and geometric properties!</p></blockquote>
<p>Check out this one for Cavatappi:</p>
<p style="text-align: center;"><a href="http://tmagazine.blogs.nytimes.com/2011/09/27/using-his-noodle/"><img class="size-large wp-image-4769 aligncenter" title="Cavatappi" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/09/11remix-pasta-custom3-v2-640x704.jpg" alt="Cavatappi" width="640" height="704" /></a></p>
<p>Many of the pasta shapes are diagrammed on the Z-axis (a d/D favorite!), showing the delicate shapes in their full undulating glory (<a title="Using His Noodle" href="http://tmagazine.blogs.nytimes.com/2011/09/27/using-his-noodle/">view more pasta diagrams on the NY Times site</a>). I&#8217;m hungry already.</p>

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		<title>Making Infinity Personal</title>
		<link>http://dd.dynamicdiagrams.com/2011/08/making-infinity-personal/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/08/making-infinity-personal/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 14:31:10 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Art]]></category>
		<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Information Design]]></category>
		<category><![CDATA[Photography]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=4570</guid>
		<description><![CDATA[How does one comprehend very large numbers? This is a question for artists and thinkers that we&#8217;ve touched on before. Conceptual artist Roman Opalka made this challenge personal, making his life&#8217;s work the painting of integers in sequence: Starting at the top left of a canvas measuring a little over four by six feet, and [...]]]></description>
			<content:encoded><![CDATA[<p>How does one comprehend very large numbers? This is a question for <a href="http://dd.dynamicdiagrams.com/2010/10/visualizing-scale-at-the-tate-modern/">artists</a> and <a href="http://dd.dynamicdiagrams.com/2008/06/running-the-numbers-a-portrait-of-america/">thinkers</a> that we&#8217;ve touched on before.</p>
<p><a href="http://www.nytimes.com/2011/08/10/arts/design/roman-opalka-conceptual-artist-with-numerical-focus-is-dead-at-79.html">Conceptual artist Roman Opalka made this challenge personal</a>, making his life&#8217;s work the painting of integers in sequence:</p>
<blockquote><p>Starting at the top left of a canvas measuring a little over four by six feet, and using acrylic paint, he used a fine brush (No. 0) to inscribe 20,000 to 30,000 white numerals on a black background in neat rows that ended at the bottom right corner. Each succeeding canvas, or “detail” as he called it, picked up where the previous one left off. As of July 2004, he had reached 5.5 million&#8230;.</p>
<p>All the paintings in the series bore the same title, &#8220;Opalka 1965/1 — ?.&#8221; &#8220;All my work is a single thing, the description from one to infinity,&#8221; Mr. Opalka once wrote. &#8220;A single thing, a single life.&#8221;</p></blockquote>
<p>Starting in 1972, <a href="http://www.cleditions.com/?Opalka-1965-1-infin-Self-Portraits">Opalka began taking self-portraits, also in sequence</a>. These have been published in the stunningly crafted book shown in this video:</p>

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<p>This is the kind of photography an artist now would turn into a digital animation.</p>
<p>You can see the physical experience that would be lost.</p>

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		<title>The Key to the Masthead</title>
		<link>http://dd.dynamicdiagrams.com/2011/08/the-legend-for-the-banner/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/08/the-legend-for-the-banner/#comments</comments>
		<pubDate>Wed, 10 Aug 2011 16:55:29 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Charts and Graphs]]></category>
		<category><![CDATA[Diagrams]]></category>
		<category><![CDATA[Information Design]]></category>
		<category><![CDATA[Sports]]></category>
		<category><![CDATA[Visual Explanation]]></category>
		<category><![CDATA[Web Interface Design]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=4561</guid>
		<description><![CDATA[It may not work for every web site, but it does for Flip Flop Fly Ball. I&#8217;m talking about a site masthead with more iconography than a pre-renaissance painting. The key to the masthead is a nice example of information design in itself. Click through to read the labels. p.s. Flip Flop Fly Ball creator [...]]]></description>
			<content:encoded><![CDATA[<p>It may not work for every web site, but it does for <a href="http://www.flipflopflyin.com/flipflopflyball/">Flip Flop Fly Ball</a>. I&#8217;m talking about a site masthead with more iconography than a pre-renaissance painting.</p>
<p><a href="http://www.flipflopflyin.com/flipflopflyball/index.html"><img class="alignnone size-large wp-image-4564" title="Flip Flop Fly Ball Masthead" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/08/masthead-640x92.gif" alt="Flip Flop Fly Ball Masthead" width="640" height="92" /></a></p>
<p>The <a href="http://www.flipflopflyin.com/flipflopflyball/about.html">key to the masthead</a> is a nice example of information design in itself.</p>
<p><a href="http://www.flipflopflyin.com/flipflopflyball/about.html"><img class="alignnone size-large wp-image-4565" title="Key to Flip Flop Fly Ball Masthead" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/08/mastheadoutline-640x91.gif" alt="Key to Flip Flop Fly Ball Masthead" width="640" height="91" /></a></p>
<p>Click through to read the labels.</p>
<p>p.s. Flip Flop Fly Ball creator Craig Robinson <a href="http://www.flipflopflyin.com/flipflopflyball/thebook.html">has a book out</a>. Good stuff. <a href="http://dd.dynamicdiagrams.com/2009/06/how-tall-is-the-green-monster/">I&#8217;ve linked to him before</a>.</p>

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		<title>Herschel and the Orreries</title>
		<link>http://dd.dynamicdiagrams.com/2011/07/herschel-and-the-orreries/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/07/herschel-and-the-orreries/#comments</comments>
		<pubDate>Sun, 24 Jul 2011 22:56:36 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Maps]]></category>
		<category><![CDATA[Visual Explanation]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=4449</guid>
		<description><![CDATA[Self-taught astronomer William Herschel discovered the planet Uranus through a series of observations in the winter and spring of 1781. The discovery was widely published the following year. &#8220;Instantly,&#8221; writes Richard Holmes in his splendid history The Age of Wonder, &#8220;all orreries were out of date&#8221; (p. 105). While Dynamic Diagrams&#8217; digital orrery include Uranus [...]]]></description>
			<content:encoded><![CDATA[<p>Self-taught astronomer William Herschel discovered the planet Uranus through a series of observations in the winter and spring of 1781. The discovery was widely published the following year. &#8220;Instantly,&#8221; writes Richard Holmes in his splendid history <em><a href="http://www.amazon.com/Age-Wonder-Romantic-Generation-Discovered/dp/0375422226">The Age of Wonder</a></em>, &#8220;all orreries were out of date&#8221; (p. 105).</p>
<p>While <a href="http://www.dynamicdiagrams.com/work/orrery/">Dynamic Diagrams&#8217; digital orrery</a> include Uranus (and Neptune), it is inaccurate in a way common to almost all maps of outer space: that of relative distance. Uranus is more than twice the distance from our sun as Saturn. The distance to the stars is ever more impossible to project. While Herschel was one of the first astronomers to conceive of deep space, not even he guessed at its vastness. In a footnote Holmes writes:</p>
<blockquote><p>No astronomer yet had the least idea of the enormous distances involved, so huge that they cannot be given in terms of conventional &#8216;length&#8217; measurements at all, but either in terms of the distance covered by a moving pulse of light in one year (&#8216;light years&#8217;), or else as a purely mathematical expression based on parallax and now given inelegantly as &#8216;parsecs.&#8217; One parsec is 3.6 light years, but this does not seem to help much. One interesting psychological side-effect of this is that the universe became less and less easy to imagine <em>visually</em>. (Holmes&#8217; emphasis, p. 88)</p></blockquote>
<p>Here is a challenge to champions of visual explanation and yet I fear Holmes is right. An example can be drawn from the use of parallax to measure astronomical distances. In another footnote, Holmes writes:</p>
<blockquote><p>As with road directions, a diagram is a much better way to explain parallax than a written sentence. But it is interesting to try&#8230;. Stellar parallax is a calculation which is obtained by measuring the angle of a star from the earth, and then measuring it again after six months. The earth&#8217;s movement during that interval provides a long base line in space for triangulation. (p. 90)</p></blockquote>
<p>Could Pantheon Books not provide Holmes a designer? Let me try a sketch:</p>
<p><img title="Stellar parallax, in concept (left), and reality (right)" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/07/parallax-image.png" alt="Stellar parallax, in concept (left), and reality (right)" width="640" height="278" /></p>
<p>The difference in angles A and B allow a simple trigonometric calculation with a baseline of about 300 million kilometers (left). However, astronomical distances are so great, the actual angles are nearly equivalent (right).</p>
<p>William Herschel and other 18th-century astronomers did not have the instruments to measure that difference. It wasn&#8217;t until 1832 that Thomas Henderson used parallax to calculate the distance to our closest star, Alpha Centauri. It wasn&#8217;t until the 1920s that Edwin Hubble was able to calculate distances between galaxies using the red-shift method (p. 90).</p>
<p>Holmes describes one other picturesque scene, a &#8220;human orrery&#8221; played by the poet John Keats as a schoolboy:</p>
<blockquote><p>Keats did not recall the exact details, but one may imagine seven senior boy-planets running round the central sun, while themselves being circled by smaller sprinting moons (perhaps girls), and the whole frequently disrupted by rebel comets and meteors flying across their orbits. (p. 113)</p></blockquote>
<p>One must assume that like mechanical orreries and the dD Orrery, the position of the planets was calculated in reference to the sun, not to each other.</p>

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		<title>20 Things + 1</title>
		<link>http://dd.dynamicdiagrams.com/2011/04/20-things-1/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/04/20-things-1/#comments</comments>
		<pubDate>Sat, 16 Apr 2011 21:30:00 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Illustration]]></category>
		<category><![CDATA[Information Design]]></category>
		<category><![CDATA[Web Interface Design]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=4293</guid>
		<description><![CDATA[The Google Chrome Team and illustrator Christoph Niemann have teamed up on a tour de force of information delivery: 20 Things I Learned About Browsers &#38; the Web. This online guide starts with &#8220;What is the Internet&#8221; and quickly jumps to topics near and dear to Google&#8217;s heart, like &#8220;How Modern Browsers Protect You from Malware [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.20thingsilearned.com/home"><img class="alignright size-full wp-image-4294" title="Cloud Computing by Christoph Niemann" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/04/cloud02.png" alt="Cloud Computing by Christoph Niemann" width="319" height="233" /></a>The Google Chrome Team and illustrator <a href="http://dd.dynamicdiagrams.com/2009/11/abstract-berlin/">Christoph Niemann</a> have teamed up on a <em>tour de force</em> of information delivery: <a href="http://www.20thingsilearned.com/home">20 Things I Learned About Browsers &amp; the Web</a>.</p>
<p>This online guide starts with &#8220;What is the Internet&#8221; and quickly jumps to topics near and dear to Google&#8217;s heart, like &#8220;How Modern Browsers Protect You from Malware and Phishing.&#8221; Yes, it&#8217;s self-promotional. But it&#8217;s also engagingly written, sprightly illustrated, and brilliantly executed.</p>
<p>Check out the interface. It&#8217;s not Flash. It&#8217;s HTML 5. That&#8217;s the plus one.</p>

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		<title>Readers are Always Looking for an Exit</title>
		<link>http://dd.dynamicdiagrams.com/2011/02/readers-are-always-looking-for-an-exit/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/02/readers-are-always-looking-for-an-exit/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 01:34:29 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Cognitive Bias]]></category>
		<category><![CDATA[Information Design]]></category>
		<category><![CDATA[Typography]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=3951</guid>
		<description><![CDATA[Lawyer and professional typographer Matthew Butterick, author of the book and website Typography for Lawyers, explains why typography matters: Given multiple documents, readers will make more judgments based on typography as they find it harder to make judgments based on substance. On one level this is pretty reductive. A situation where all other considerations are equal [...]]]></description>
			<content:encoded><![CDATA[<p>Lawyer and professional typographer Matthew Butterick, author of the book and website <a href="http://www.typographyforlawyers.com/"><em>Typography for Lawyers</em></a>, <a href="http://www.typographyforlawyers.com/?page_id=1307">explains why typography matters</a>:</p>
<blockquote><p>Given multiple documents, readers will make more judgments based on typography as they find it harder to make judgments based on substance.</p></blockquote>
<p>On one level this is pretty reductive. A situation where all other considerations are equal <em>except </em>typography (or design, for that matter) never exists. But just because a reader starts reading an article or brief doesn&#8217;t mean the reader will finish it. Butterick writes:</p>
<blockquote><p>I believe that most readers are <em>looking for reasons to stop reading</em>. Not because they’re malicious or aloof. They’re just being rational. If readers have other demands on their time, why should they pay any more attention than they absolutely must? Readers are always looking for the exit.</p></blockquote>
<p>It&#8217;s an information design problem: How do you move a reader along in the flow?</p>
<p>Next question: Is legal size really necessary?</p>

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		<title>Demotic Internet</title>
		<link>http://dd.dynamicdiagrams.com/2011/02/demotic-internet/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/02/demotic-internet/#comments</comments>
		<pubDate>Wed, 02 Feb 2011 18:25:16 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Information Architecture]]></category>
		<category><![CDATA[Information Design]]></category>
		<category><![CDATA[Language]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=3944</guid>
		<description><![CDATA[I&#8217;ve been reading Jacques Barzun&#8217;s magisterial history of western culture, From Dawn to Decadence. His final chapter on the late 20th century is titled &#8220;Demotic Life and Times,&#8221; &#8220;demotic&#8221; being a word that means &#8220;of the people&#8221; even if it happens to sound like &#8220;demonic.&#8221; Of the internet, Barzun writes: That a user had &#8220;the [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been reading Jacques Barzun&#8217;s magisterial history of western culture, <em><a href="http://www.amazon.com/Dawn-Decadence-Present-Western-Cultural/dp/0060175869/ref=ntt_at_ep_dpi_4">From Dawn to Decadence</a></em>. His final chapter on the late 20th century is titled &#8220;Demotic Life and Times,&#8221; &#8220;demotic&#8221; being a word that means &#8220;of the people&#8221; even if it happens to sound like &#8220;demonic.&#8221; Of the internet, Barzun writes:</p>
<blockquote><p>That a user had &#8220;the whole world of knowledge at his disposal&#8221; was one of those absurdities like the belief that ultimately computers would think&#8211;it will be time to say so when a computer makes an ironic answer. &#8220;The whole world of knowledge&#8221; could be at one&#8217;s disposal only if one already knew a great deal and wanted further <em>information </em>to turn into knowledge after gauging its value.</p></blockquote>
<p>Information isn&#8217;t knowledge. This fact points to a certain friction in the terms we use in our practice. Most often, an <em>information architect</em> really is concerned with information. The goal is to help individuals locate information in a context that helps them gauge its value. An <em>information designer</em>, however, is more focused on knowledge. The designer seeks to communicate ideas within a dataset. I wouldn&#8217;t advocate a change in terms. <em>Knowledge designer</em> sounds hopelessly pretentious. But the distinction between the two practices is important.</p>

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		<title>The Power of Concept</title>
		<link>http://dd.dynamicdiagrams.com/2011/01/concept-to-completion/</link>
		<comments>http://dd.dynamicdiagrams.com/2011/01/concept-to-completion/#comments</comments>
		<pubDate>Fri, 21 Jan 2011 19:14:21 +0000</pubDate>
		<dc:creator>Henry Woodbury</dc:creator>
				<category><![CDATA[Art]]></category>
		<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Illustration]]></category>
		<category><![CDATA[Visual Explanation]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=3899</guid>
		<description><![CDATA[In its Digital Gallery, The State Records Authority of New South Wales offers an exhibition on the design of the Sydney Opera House. The exhibition is really just the online presentation of two documents, the competition drawings by Jørn Utzon and The Red Book, by the same: This 1958 report (known also as the Red Book) [...]]]></description>
			<content:encoded><![CDATA[<p>In its Digital Gallery, The State Records Authority of New South Wales offers an exhibition on the <a href="http://gallery.records.nsw.gov.au/index.php/galleries/sydney-opera-house/">design of the Sydney Opera House</a>. The exhibition is really just the online presentation of two documents, the <a href="http://gallery.records.nsw.gov.au/index.php/galleries/sydney-opera-house/sydney-opera-house-drawings/">competition drawings by Jørn Utzon</a> and <a href="http://gallery.records.nsw.gov.au/index.php/galleries/sydney-opera-house/sydney-opera-house-the-red-book/">The Red Book</a>, by the same:</p>
<blockquote><p>This 1958 report (known also as the Red Book) was presented by Jørn Utzon to the Premier and the Opera House Committee in order to “give … a project which realizes in practical form the vision of the competition”. The report comprises: plans, sections, elevations, photographs of models of the Opera House; and reports by other consultants.</p></blockquote>
<p>The technical plans are intersticed with Utzon&#8217;s free-form drawings and conceptual studies, creating, as a whole, an extraordinary essay in realized imagination.</p>
<p><a href="http://gallery.records.nsw.gov.au/index.php/galleries/sydney-opera-house/sydney-opera-house-the-red-book/"><img class="alignnone size-large wp-image-3900" title="Sidney Opera House sketch by Jørn Utzon" src="http://dd.dynamicdiagrams.com/wp-content/uploads/2011/01/12707_00004-640x434.jpg" alt="Sidney Opera House sketch by Jørn Utzon" width="640" height="434" /></a></p>

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		<title>Passion, Collaboration and Vision: A Recommended Book Review</title>
		<link>http://dd.dynamicdiagrams.com/2010/10/passion-collaboration-and-vision-a-recommended-book-review/</link>
		<comments>http://dd.dynamicdiagrams.com/2010/10/passion-collaboration-and-vision-a-recommended-book-review/#comments</comments>
		<pubDate>Thu, 21 Oct 2010 02:54:37 +0000</pubDate>
		<dc:creator>Tim Roy</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://dd.dynamicdiagrams.com/?p=3405</guid>
		<description><![CDATA[Lois Kelly, a good friend to Dynamic Diagrams (and one of our peers here in Rhode Island), recently published a wonderful review of John Hagel&#8217;s new book The Power of Pull.  Lois recently heard Hagel speak and was so impressed with his talk that she read the book and authored this compelling analysis of the [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.foghound.com/people/">Lois Kelly</a>, a good friend to Dynamic Diagrams (and one of our peers here in Rhode Island), recently published a wonderful review of John Hagel&#8217;s new book <a href="http://www.amazon.com/Power-Pull-Smartly-Things-Motion/dp/0465019358/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1287347237&amp;sr=1-1"><em>The Power of Pull</em></a>.  Lois recently heard Hagel speak and was so impressed with his talk that she read the book and authored this compelling analysis of the work.</p>
<p>The talk, given at the Business Innovation Factory&#8217;s <a href="http://www.businessinnovationfactory.com/bif-6">BIF6 conference</a> can be seen here:</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="480" height="300" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="src" value="http://blip.tv/play/gf43goO4bQI" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="480" height="300" src="http://blip.tv/play/gf43goO4bQI" allowfullscreen="true"></embed></object></p>
<p>For me, the key take-away from Lois&#8217; review was the observation that the time-honored tradition of predicting demand for goods and services and then working to reduce costs, while creating profitable economies of scale is on its last legs.  The result: a mass exodus of talented and passionate individuals who seek a different model.  Lois writes:</p>
<p>&#8220;It will be fascinating to see whether big, push companies will evolve fast enough to retain the talents of those passionate people on a quest to do meaningful work within the confines of today’s corporate cultures, cultures that often value process and politics more than outcomes and new ideas. Or whether passionate people and the Gen Y generation will simply flee these organizations and create new types of organizations that fit how people love to work.&#8221;</p>
<p>Please take the time to read the full review: <a href="http://www.foghound.com/blog/2010/10/17/the-strong-attraction-to-the-power-of-pull-book-review/">The strong attraction to “The Power of Pull”</a>.  You won&#8217;t be disappointed.</p>
<h1><span style="font-weight: normal;"><br />
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		<title>Freedom of Choice (with Assistance)</title>
		<link>http://dd.dynamicdiagrams.com/2010/10/freedom-of-choice-with-assistance/</link>
		<comments>http://dd.dynamicdiagrams.com/2010/10/freedom-of-choice-with-assistance/#comments</comments>
		<pubDate>Fri, 01 Oct 2010 19:57:34 +0000</pubDate>
		<dc:creator>Lisa Agustin</dc:creator>
				<category><![CDATA[Books and Articles]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Information Architecture]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[According to a recent article in strategy + business, creating a better shopping experience is really about offering a better choosing experience. More specifically, fewer choices. Offering people lots of options &#8212; 31 flavors! (Baskin-Robbins) 87,000 drink combinations! (Starbucks) 27 million books! (Amazon)&#8211; sounds like a great idea.  But too many choices can have the [...]]]></description>
			<content:encoded><![CDATA[<p>According to a recent article in <em>strategy + business,</em> <a title="A Better Choosing Experience" href="http://www.strategy-business.com/article/00046?gko=13ead">creating a better shopping experience is really about offering a better choosing experience.</a> More specifically, fewer choices.  Offering people lots of options &#8212; 31 flavors! (Baskin-Robbins) 87,000 drink combinations! (Starbucks) 27 million books! (Amazon)&#8211; sounds like a great idea.  But too many choices can have the opposite effect, leading to confusion, <a title="Paradox of Choice" href="http://www.amazon.com/Paradox-Choice-Why-More-Less/dp/0060005696/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1285789447&amp;sr=1-1">anxiety about the &#8220;right&#8221; choice</a> and ultimately a poor choice or even No Sale.  Why? In a nutshell, it comes down to neurological limits on our ability to process information&#8211;while the idea of lots of choices sounds exciting (there&#8217;s one made &#8220;just for me&#8221;!), it can be paralyzing to choose from too many options.</p>
<p>The article references studies performed in a grocery store (choosing a jar of jam) and a workplace (choosing a retirement savings plan) to illustrate its point, but it struck me that this applies to online experiences, too.  A web site with a lot of content that offers too many options that are poorly organized will lead to frustrated users who will abandon your site for your competitor&#8217;s.</p>
<p>So how do we&#8211; marketers or user experience (UX) practitioners&#8211;craft a better choosing experience?  Authors Sheen Iyengar and Kanika Agrawal offer the following tips, to which I&#8217;ve added my UX take:</p>
<ol>
<li><strong>Cut the number of options.</strong></li>
<p>  Don&#8217;t worry about losing shelf space to competitors&#8211;in the end, trimming back the product line lowers costs, increases sales, and makes it easier for consumers to choose.  According to the authors, &#8220;In case the poor performers aren’t evident from sales figures, focus groups and online networks can help you separate the wheat from the chaff.&#8221; <em>My UX take:</em> Focus on presenting the content and tasks that mean the most to your users.  A combination of web analytics and user feedback (interviews or surveys) will help you figure out what should be on the site and what&#8217;s expendable. </p>
<li><strong>Create confidence with expert or personalized recommendations.</strong></li>
<p>  Expert reviews and recommendations &#8220;let consumers skip over much of the information-processing component of choosing, minimizing cognitive stress and enabling them to make good choices,&#8221; according to Iyengar and Agrawal.  <em>My UX take: </em> This tip speaks directly to the online experience. Many web sites offering highly differentiated items (books, music, clothes) benefit from recommendation tools, or automated systems (&#8220;electronic agents&#8221;) that generate suggestions based on consumers’ expressed preferences. While these tools require more of an investment on the part of the organization and sometimes the user (e.g., if a survey or profile needs to be completed), they can be worth it if your web site is one that offers a large quantity of content or inventory to peruse.</p>
<li><strong>Categorize your offerings so that consumers better understand their options.</strong></li>
<p>  &#8220;For an expert, there is no completely unique product or service; rather, each offering is a distinctive combination of attributes that the expert has seen before.&#8221; The key is getting a novice to act like an expert by creating top-level categories that are easily understood.  As an example, the authors cite wine retailer Best Cellars, which limits its varieties to 100 wines that are divided into eight top-level categories, such as “fizzy,” “juicy,” and “sweet.”  Once the novice has chosen a category, he or she can choose a wine within that category by reading the detailed labels that accompany all the bottles. <em>My UX take:</em> For web site users that rely on browsing to find what they want, category names are critical.  This means avoiding terminology that is either organization-centric (&#8220;Initiatives&#8221;) or vague (&#8220;Solutions&#8221;) and using what makes the most sense to users. </p>
<li><strong>Condition consumers by gradually introducing them to more-complex choices.</strong></li>
<p>  &#8220;For certain kinds of decisions, you can set up consumers for success by encouraging them to learn from, and build upon, their own previous choices.&#8221; Iyengar cites a study in which two groups of car customers were asked to customize their vehicles, choosing everything from the engine to the rearview mirror. The first group started by choosing features with a high number of options, moving to those with low numbers of options.  The second group started by making choices for features with a low number of options first.  In the end, the first group had a less satisfying experience: &#8220;They began by carefully considering every option, but they soon grew tired and settled for the default. In the end, they wound up less satisfied with their cars than the buyers who had progressed from low choice to high choice.&#8221;  <em>My UX take:</em>  Users can go through a lot of information online, provided it&#8217;s presented to them in a way that lets them process it in logical bite-sized pieces. This means creating an information architecture that uses categories that make sense to the intended audiences, a hierarchical structure that lets users drill down and expose more information as they need it, and a supporting design that visually prioritizes information on each page.
</ol>
<p>Iyengar and Agrawal acknowledge the dilemma: &#8220;Don’t marketers have to give consumers what they want? Yes and no. We should give them what they really want, not what they say they want&#8230;They want to feel confident of their preferences and competent during the choosing process; they want to trust and enjoy their choices, not question them.&#8221;  The online experience should work the same way.  </p>

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